The Managed Heart: Commercialization of Human Feeling por Arlie Hochschild

Titulo del libro : The Managed Heart: Commercialization of Human Feeling
Fecha de lanzamiento : April 13, 2012
Autor : Arlie Hochschild
Número de páginas : 339
ISBN : 0520272943
Editor : University of California Press

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The Managed Heart: Commercialization of Human Feeling por Arlie Hochschild

Arlie Hochschild con The Managed Heart: Commercialization of Human Feeling

The Managed Heart In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Full description